FAQs

If you need to modify or cancel your order, please email concierge@help.tootsies.com as soon as possible. If your order has already shipped, we unfortunately will not be able to make any modifications.

We make every effort to ensure that the products you see online are available to purchase. If your order does happen to go through with an item that is out of stock, we will reach out to let you know as soon as possible and offer replacement options if available.

Sizing varies by designer. General size charts can be found on each product page and here. The Tootsies team is here to help you look and feel your best! We can help connect you with a top-notch stylist here.

We accept PayPal, Apple Pay, & Google Pay as well as the following credit cards: Visa, MasterCard, American Express, and Discover.

Tootsies does not rent, trade, loan, or sell your personal information, or any other information that may identify you, to third parties. We are committed to protecting our customers' privacy. The information we collect is used solely to process your order and to enhance your shopping experience. We also monitor customer traffic patterns and site usage in order to help us refine the design and layout of the store

For more details, please see our Privacy Policy & Terms of Use page. If you have any more questions, please contact us at concierge@help.tootsies.com

We are happy to gift wrap your purchase! Please select the Complimentary Gift Wrapping box at checkout. 

Physical gift cards are available for purchase at any of our three store locations. At this time, gift cards are not available for purchase online and cannot be redeemed online.

Online promotional codes are only applicable to full-priced items online and cannot be used in stores.

Please note that exclusions apply to Gift Cards, Sale, Special Orders, and the following designers:
Alaïa, Bottega Veneta, Saint Laurent, Valentino, Valentino Garavani.
Promotions cannot be combined with other offers and must be used by the date provided. Limit 1 per customer.

Price Matching Price matching is determined on a case-by-case basis. The item must be identical in size and color and in-stock both on Tootsies.com and the competitors website to be considered. Please email concierge@help.tootsies.com to inquire.

Price Adjustments Price adjustments may be made on new sale items that were purchased for full price within 24 hours of purchase. The item must be identical in size and color and in-stock on www.tootsies.com. To inquire about a price adjustment, please email concierge@help.tootsies.com.

No price adjustments will be provided for items purchased on sale or promotion.

Products that are marked down are considered "Final Sale" and cannot be returned or exchanged.

Creating an account allows you to save your favorite items in a wish list, keep track of your past orders, save addresses for quicker checkout in the future, and more! To create an account, click here, and follow the directions on the page.

To reset your password for any reason, click here. You will receive an email with instructions on how to securely create a new password. Your password must be a minimum of 8 characters and include 1 uppercase, 1 lowercase, and 1 number character for maximum security. If you need assistance resetting your password, please contact concierge@help.tootsies.com.

Keep track of your favorite items while logged into your account. You can add an unlimited number of items to your Wish List directly from item product pages. Please note that items in your Wish List are not reserved and can still sell out.

Our newsletter subscribers are the first to know about Tootsies' newest arrivals, the latest trends, styling tips, and VIP promotions. You can opt-out at any time from the “unsubscribe” link found at the bottom of any marketing email.

Orders are processed Monday-Friday, 10am-5pm and are fulfilled from our store locations. Any order placed after 12pm central standard time will be fulfilled the next business day. Please keep in mind that merchandise may ship from multiple store locations. For this reason, please allow up to 48-72 hours of processing time on any order before shipment. Orders are prioritized based on shipping speed selected.

NOTE: Orders may be processed 24-48 hours slower during federal holidays.

Tootsies has partnered with UPS to ship domestically. Standard Ground shipping results in orders being processed within 2-3 business days (excluding weekends and holidays), and being delivered within 5-7 business days after processing. PO Boxes are not allowed.

We ship only to the 48 contiguous states. We offer complimentary ground shipping, $22.00 2nd day air shipping, and $44.00 overnight shipping.  A signature is required on all orders over $500. We are unable to deliver to APO/FPO addresses or P.O. Boxes.

In-store pickup is complimentary. If you would like to pick up your order, please select one of our three stores at online checkout and we will notify you via email when your order is ready. Please pick up your order within 7 days after receiving your email notification and please remember to bring any form of identification with you to the front desk.

We currently do not ship internationally. Due to state law, we are unable to ship real fur to California.

Once your order has shipped, you will receive a shipping confirmation email that contains a tracking number. If you ordered more than 1 item, items may ship separately. You will be notified when each item ships. Please contact us at concierge@help.tootsies.com with your order number if you do not receive your shipping confirmation email.

All of us at Tootsies want you to love your purchase. If for any reason you are not satisfied, we are happy to process eligible returns following our return policy.

Please review our return policy carefully to ensure your return is in compliance before returning your items.

Returns can be processed in-store or online regardless of the original purchase location. If your purchase was made online and you would like to return in-store, we will forward the return to our e-commerce team for review and final processing of your online purchase return. This may cause a delay in your return processing.

Items must be returned new, unworn, unwashed, undamaged, unaltered, and unused with the security tag and original tags attached. Merchandise returned without the original tags attached will not be accepted.

Returns must be initiated within 10 days of order delivery. All returns being sent through UPS (free shipping label here) must be dropped at UPS within 5 days of creating the return shipping label. Returns that do not meet any part of our policy may not be accepted and may be sent back to the customer.

Returns with gift receipts will be accepted for 30 days from the date of gift receipt.

Footwear and accessories must be returned new, unworn, undamaged, unaltered, and unused in the original boxes, with all packaging originally provided. If shipping your return, the shoe box must be shipped inside a protective shipping box to reduce any potential damage.

Special ordered merchandise, swimwear, athletic wear, cosmetics, and intimate apparel items are considered final sales and are not eligible for return.

All sale merchandise is a FINAL SALE and cannot be returned or exchanged.

Requests for price adjustments may be honored for full-price purchases that were marked down by Tootsies within 7 days of purchase.

From time to time our pricing between stores and online may differ, please contact your stylist or concierge@help.tootsies.com for clarification.

Tootsies is not responsible for any loss or damage to any customer-owned merchandise after 30 days of original sales receipt; this includes Alternations and Will Call merchandise.

We will not process ANY cash refunds.

We do not offer exchanges for online purchases.

Initiate your return by creating a free shipping label here. Once the returned merchandise has been received by Tootsies and confirmed it complies with our return policy, we will process your refund, less any original shipping charges if applicable (Express and Overnight).

Please allow up to 5 business days for processing depending on your bank or payment provider.

If you have questions regarding your return, please email us at concierge@help.tootsies.com or call 713-403-2907 Monday-Friday 9am-4pm CST.

Returns with gift receipts will be accepted for 30 days from the date of gift receipt. Please contact us at concierge@help.tootsies.com for assistance.

We do not offer exchanges for online purchases. Please initiate a return following the instructions on our return policy (see above). If you want to place an item on hold until your return is processed, email concierge@help.tootsies.com and a team member will assist with placing the item on hold.

All correctly returned items will be credited as either a store credit or a refund to the purchaser’s original payment method, excluding any shipping fees paid. Once we have received and accepted your return, you can expect it to be processed within 3-10 business days.

Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.